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Frequently Asked Questions

If you have a question that's not covered here, please contact us.

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What's my password?

For your security, your password is encrypted and is not available to any Student Aid Pandemic staff member or administrator.

If you have forgotten your password, please use the Password Reset tool. If your email address is in our database, we will email you a reset link.

If the password tool can't find your email address, it's possible that there was a typo in your email address at registration. If so, please contact us with your email address and the name of your sponsoring organization. We will correct the password and email you a confirmation when complete.


How do I change my email address or other account details?

Log in to your account and click the user icon on the upper right of the navigation bar. From that page, you'll be able to update all of your account settings.


How do I print a completion certificate?

"Print Certificate" links are available from your Courses page and from your Student Aid Pandemic home page. If you have your course completion code, you can print a certificate using the Course Verification Tool without logging in.


What do you do with my information?

Information gathered from you by Student Aid Pandemic is not used for any other purpose other than providing this service. For more information, please review our Privacy Policy and Terms of Service. All information transmitted between you and Student Aid Pandemic is encrypted using industry-standard Secure Socket Layer (SSL) technology. Registration is optional.


Have an issue not addressed here? Please contact us with a detailed description.

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Did You Know?

Student Aid Pandemic is a non-commercial service dedicated to your success. You won't find ads, affiliate links, or other commercial offers associated with our content.

If you've been given an access code, please click here to create a personalized account.